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Frequently asked questions

Below are some of the most common questions about TENA SmartCare.

How does the Change Indicator work?

A reusable sensor is attached to the outside of the absorbent product. This sensor tracks the degree of urine saturation inside. When it is time to consider change, professional caregivers receive a notification via the TENA SmartCare Professional Care app in their smartphone. All notifications and other data can be viewed in the TENA SmartCare dashboard to help care homes follow-up and improve incontinence care.

What is the purpose of the system?

The Change Indicator helps caregivers understand when incontinence products need to be changed if residents are unable to reliably communicate their needs. With the Change Indicator, professional caregivers will no longer have to carry out frequent manual checks, which means less intrusion and more comfort and dignity for residents.

Is WiFi needed at the Nursing home?

Caregivers' handheld device should be connected the Internet in order to receive notifications either via Wi-Fi or cellular network.

Does the system detect faeces?

No, it does not. For persons with frequent faecal episodes, traditional manual checking will still be required.

Has the system been clinically tested?

Yes. As of today, one clinical study have been performed and there are more to come. The system is classified as a medical device in Europe and North America.

How is the data secured and protected?

Essity takes data privacy seriously. All processing of personal data, irrespective of whether we the controller or the processor, are done in accordance with applicable data protection rules such as the General Data Protection Regulation ("GDPR"), the ePrivacy Directive ("ePrivacy Directive") as well as applicable local legislation. Our Privacy Policy describes how Essity collects and processes the personal data and other information of the users. You can read more about it here.

What products can the Change Indicator be used with?

The Change Indicator has been validated on the majority of TENA products, such as TENA Slip, TENA Pants, TENA Flex and TENA Comfort. The products should have a textile-like outer lining and have an absorbent core longer than 40 cm. The system has been validated for use with TENA products only.

What mobile devices can be used with TENA SmartCare Professional Care app?

A handheld device with iOS 11 and later or Android 7 or later.

Can the TENA SmartCare Change Indicator be used for care at home?

For care at home, please refer to our TENA SmartCare Change Indicator for Family Care givers, please read more here.

How often should the equipment be replaced?

The expected lifetime is 2 years for the transmitter and 12 weeks for sensor strips and batteries after the first use.

How do I dispose of used sensor strips, batteries and transmitters?

Sensor strips, transmitter and batteries are electronic waste and should be disposed of according to local regulations.

What can be viewed in the TENA SmartCare dashboard?

The TENA SmartCare dashboard serves as an information hub for managers and nurses. The dashboard provides a complete overview of continence care throughout the nursing home including resident status, product changes, response times plus relevant real-time and past information on all residents.

Sounds interesting? Get in touch!

A limited number of care homes will be offered to evaluate and implement the Change Indicator in the early launch phase. For more information, or to register your interest, please get in touch via the link below or contact your local TENA representative.

Contact us